At Taily & Bow by PROFIT INTERNATIONAL (HK) LIMITED, we want you and your pet to be happy with your purchase. If something isn’t quite right, we’re here to help.

Returns

We accept eligible returns within [30 days] of delivery.

To qualify for a return, items must generally be:

• Unused and in their original condition
• Clean and free from pet hair, odors, stains, or signs of wear
• Returned with original packaging and tags, when applicable
• Accompanied by proof of purchase or order information

For hygiene and safety reasons, certain products may not be eligible for return once used.

How to Request a Return

To request a return, please contact us at service@taily-bow with:

• Your order number
• The item(s) you wish to return
• The reason for your return
• Photos, if the item arrived damaged or defective

Please wait for return instructions before sending an item back.

Refunds

Once your returned item has been received and inspected, we’ll notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

Exchanges

If you need a different size, color, or style, please contact us to check whether an exchange is available.

In some cases, we may recommend returning the original item and placing a new order.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photos of the item.

We’ll review the issue and work with you toward an appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including products that have been used, worn, washed, damaged after delivery, or otherwise altered.

Any product-specific exclusions will be communicated on the applicable product page or at checkout.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for returns that are lost in transit.

Order Cancellations

We process orders quickly so your lighting reaches you as fast as possible. If you need to cancel an order:

• Contact us as soon as possible after placing your order.
• Orders that have not yet dispatched can be canceled for a full refund.
• If your order has already shipped, it must be handled through our standard return process once received.

Return Contact Information & Address

All returns must be pre-approved by our support team before being mailed back.

Brand: Taily & Bow
Company: PROFIT INTERNATIONAL (HK) LIMITED
Address: Flat/RM 16, 4/F, Hope Sea Industrial Centre,
No. 26 Lam Hing Street, Kowloon Bay, Kowloon, Hong Kong
Email: service@taily-bow.com

Customer Service Hours

Monday – Friday
10:00 AM – 6:00 PM (PT)