Last Updated: January 16, 2025

At Taily & Bow by PROFIT INTERNATIONAL (HK) LIMITED, we want getting your pet’s new favorites to be simple and stress-free. Once your order is placed, our team works to carefully prepare and ship your items as quickly as possible.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking information, when available.

Please note that orders placed during weekends, holidays, promotions, or periods of high demand may require additional processing time.

Shipping Times

Delivery times vary depending on your location and selected shipping method.

Estimated delivery times are:

• Standard Shipping: [5–10 business days]
• Express Shipping: [2–5 business days]

Delivery estimates are provided as a general guide and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.

Any applicable shipping promotions or free-shipping offers will be clearly displayed at checkout.

Tracking Your Order

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to follow its progress.

Please allow some time for tracking information to become active after your package has been handed over to the carrier.

Incorrect or Incomplete Addresses

Please make sure your shipping information is accurate and complete before placing your order.

If you notice an error in your shipping address, contact us as soon as possible. While we’ll do our best to help, we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photos of the packaging and affected items.

For packages that appear to be lost or significantly delayed, please contact us so we can help review the situation and determine the appropriate next steps.

International Orders

International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer.

Thank you for choosing Taily & Bow by PROFIT INTERNATIONAL (HK) LIMITED. We appreciate your patience and look forward to getting your order safely to you and your furry companion.